On April 1st,
2021, Epson announced changes to their Extended Warranty program. Let me tell you about why you should purchase
Extended Warranties and the options available.
According to
Epson, 3 reasons exist on why you should purchase Epson’s Extended warranty on their
ColorWorks printers:
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| Why Extended Warranty |
First, Extended
Warranty protects your investment in a color label printer. As I see it, X years of Extended Warranty ensures
your color label printer will work during this period. If it breaks and needs repair, Epson will fix
it or replace it.
Second, and
most important from my perspective, Extended Warranties insure maximum
uptime. If label printing is the
critical path to shipping orders, you can’t afford to have a printer need
repair, taking 2 weeks to fix. Extended
Warranties insure you can get back to work as soon as possible.
Third, Extended Warranties let’s you focus on the business at hand and not on worrying about
your label printer. Plus your potential repair costs are already budgeted with
“No Surprises”.
 |
| Epson ColorWorks Printers |
For Extended Warranties, Epson offers 3 types; but generally, we sell only two. On the C3500 and C6000 series color label printers, we recommend Spare In The Air (SITA) warranties. SITA is a whole unit exchange, with next business day shipping. I say that SITA is almost like having a “Hot Swap” label printer without actually purchasing a backup printer.
On the C7500 or
C7500G, we recommend On-Site Service.
Given the size, weight of the C7500; and likelihood of damage in
shipment, Epson doesn’t offer SITA on this printer. Instead, Epson has a certified technician
come on site. Depending on the location
of the printer and the time of the call, the technician may arrive on-site as
soon as next day meeting parts that are shipped over night.
On all these
printers, Epson offers as well return to depot service. This repair option takes no more than 3 days
inside Epson plus the time to ship back and forth. Generally, we’ve found this repair option
taking generally two weeks from the time the printer is shipped to
Indianapolis, Epson’s repair depot.
Given the time
to get the printer back and the various prices of Extended Warranty, we
recommend either the on-site or SITA programs.
When a printer needs repairs, most customers do not want to wait 2 weeks
to get their printer back; causing frustration and production problems.
According to our
Epson Sales Manager for Epson, “the Extended Warranties include
printheads. Most other color label
printer manufacturers consider printheads as consumable items, and need
replacing periodically. Epson Precision
Core Technology printheads are designed to work for the life of the printer. If
a nozzle gets permanently plugged, Epson will replace the printhead if covered
under the Extended Warranty program.”
Learn more
about the Epson Preferred Plus Extended Warranties here:
And
on these printers, you can get coverage up to 5 years. To confirm your Epson color label printer is
still covered by an Extended Warranty or to purchase additional years of
coverage, email here with the model
and serial number. We’ll confirm the
current status of your warranty and the status of purchasing additional years.
You might find
Epson’s official statement on the Preferred Plus Program of interest:
Epson Preferred
Plus extended service programs offer the one assurance customers look for most:
peace of mind. It comes from knowing you have a dedicated partner who is there
when you need them to quickly help keep you up and running—because we
understand there’s simply no time for downtime. You can also be confident when
a repair is necessary, your equipment will be serviced by an Epson® Certified
Technician using genuine Epson parts. We know protecting your investment is
important. That’s why we offer a variety of plan options to choose from, which
provide predictable pricing and make it easy to manage costs. No one knows our
products better than Epson Certified Technicians. If a repair is required,
we’re here to make sure your product continues to function as an essential tool
and help you minimize downtime.
Epson’s
Extended Warranties are an important addition to your purchase of a color label
printer. This plan ensures your label
printers are ready to work for you.
Contact us to learn more about Extended Warranties options on your Epson
color label printers.
Guy Mikel
855-962-7670
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