Color Label Solutions

Color Label Solutions
www.colorlabelsolutions.com

Monday, April 26, 2021

Break-Fix

If you have an Afinia printer like the L801; or have an Afinia Label Finisher like the DLF220s, now Color Label Solutions provides break-fix service out of our Signal Hill office.

CLS Signal Hill Staff
Danny, Grace and Tony; CLS Signal Hill Staff

Let me tell you two recent stories about our break fix capabilities.

Recently, a customer moved two L801 printers to a new location; without draining the printhead.  Although careful, the printers were a disaster.

L801; Covered With Ink After Moving
L801; Covered With Ink After Moving

According to Danny Valles, Support and Applications Associate for Color Label Solutions, “When I first saw the printers, I was surprised how dirty they were.  Ink was underneath the print mechanism and behind the ink cartridges; and construction dust covered all parts of the printer.” 

L801 Ink/Dust Covered
L801 Ink/Dust Covered



L801 Ink/Dust Covered
L801 Ink Covered Printhead

To repair these printers, our team in Signal Hill disassembled the printers, cleaned everything, reassembled the printers and confirmed they worked.  Now both printers are back in production at our customer’s site.  Danny says, “I was surprised how good they looked and worked after our team’s effort given their appearance when I first saw them.”

In addition to our customer’s L801 printer, I sent our L701 demo printer to a customer.  After receiving the printer, the customer called to say it didn’t work.  When I visited, I found the printer had been broken in shipment.  First, the clamshell would not close as the bushing was bent.

L701 Bent Clamshell
L701 Bent Clamshell Bushing

Second, the output module was broken:

L701 Broken Output Module
L701 Broken Output Module

Once I knew the printer as broken, I sent it to our team in Signal Hill.  Not only did our technician, Louie Phan replace the top hinge:

L701 Replacement Hinge
L701 Replacement Hinge

He replaced or fixed the other parts as well.

Louie And Repaired L701
Louie And Repaired L701

Now the L701 is printing great!

L701 Test Print Output
L701 Test Print Output

In addition to printers, we recently fixed our used DLF220S Label Finisher as well.  We found the slitter rod/motor had been bent somehow.  Once we have the replacement part, Louie fixed it quickly.

DLF220S Slitter Blades
DLF220S Slitter Blades

After wanting break-fix capability for Color Label Solutions for many years, I’m proud that we can provide this type of service directly; both on-site in Southern California; and depot repair to our office in Signal Hill.  If you have Afinia equipment that needs repair, contact us.  We’ll fix your problems.

Guy Mikel
855-962-7670


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