If you have an
Afinia printer like the L801; or have an Afinia Label Finisher like the
DLF220s, now Color Label Solutions provides break-fix service out of our Signal
Hill office.
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| Danny, Grace and Tony; CLS Signal Hill Staff |
Let me tell you
two recent stories about our break fix capabilities.
Recently, a
customer moved two L801 printers to a new location; without draining the
printhead. Although careful, the
printers were a disaster.
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| L801; Covered With Ink After Moving |
According to
Danny Valles, Support and Applications Associate for Color Label Solutions, “When
I first saw the printers, I was surprised how dirty they were. Ink was underneath the print mechanism and
behind the ink cartridges; and construction dust covered all parts of the
printer.”
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| L801 Ink/Dust Covered |
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| L801 Ink Covered Printhead |
To repair these
printers, our team in Signal Hill disassembled the printers, cleaned
everything, reassembled the printers and confirmed they worked. Now both printers are back in production at
our customer’s site. Danny says, “I was
surprised how good they looked and worked after our team’s effort given their
appearance when I first saw them.”
In addition to
our customer’s L801 printer, I sent our L701 demo printer to a customer. After receiving the printer, the customer called to say it didn’t work. When I visited, I
found the printer had been broken in shipment. First, the clamshell would not close as the
bushing was bent.
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| L701 Bent Clamshell Bushing |
Second, the
output module was broken:
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| L701 Broken Output Module |
Once I knew the
printer as broken, I sent it to our team in Signal Hill. Not only did our technician, Louie Phan
replace the top hinge:
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| L701 Replacement Hinge |
He replaced or
fixed the other parts as well.
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| Louie And Repaired L701 |
Now the L701 is
printing great!
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| L701 Test Print Output |
In addition to
printers, we recently fixed our used DLF220S Label Finisher as well. We found the slitter rod/motor had been bent
somehow. Once we have the replacement
part, Louie fixed it quickly.
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| DLF220S Slitter Blades |
After wanting
break-fix capability for Color Label Solutions for many years, I’m proud that
we can provide this type of service directly; both on-site in Southern
California; and depot repair to our office in Signal Hill. If you have Afinia equipment that needs
repair, contact us. We’ll fix your
problems.
Guy Mikel
855-962-7670
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