Epson Warranty Changes

On April 1^st, 2021, Epson announced changes to their Extended Warranty program.  Let me tell you about why you should purchase Extended Warranties and the options available.

According to Epson, 3 reasons exist on why you should purchase Epson’s Extended warranty on their ColorWorks printers:

Why Extended Warranty

First, Extended Warranty protects your investment in a color label printer.  As I see it, X years of Extended Warranty ensures your color label printer will work during this period.  If it breaks and needs repair, Epson will fix it or replace it.

Second, and most important from my perspective, Extended Warranties insure maximum uptime.  If label printing is the critical path to shipping orders, you can’t afford to have a printer need repair, taking 2 weeks to fix.  Extended Warranties insure you can get back to work as soon as possible.

Third, Extended Warranties let’s you focus on the business at hand and not on worrying about your label printer. Plus your potential repair costs are already budgeted with “No Surprises”.

Epson ColorWorks Printers

For Extended Warranties, Epson offers 3 types; but generally, we sell only two.  On the C3500 and C6000 series color label printers, we recommend Spare In The Air (SITA) warranties.  SITA is a whole unit exchange, with next business day shipping.  I say that SITA is almost like having a “Hot Swap” label printer without actually purchasing a backup printer.

On the C7500 or C7500G, we recommend On-Site Service.  Given the size, weight of the C7500; and likelihood of damage in shipment, Epson doesn’t offer SITA on this printer.  Instead, Epson has a certified technician come on site.  Depending on the location of the printer and the time of the call, the technician may arrive on-site as soon as next day meeting parts that are shipped over night. 

On all these printers, Epson offers as well return to depot service.  This repair option takes no more than 3 days inside Epson plus the time to ship back and forth.  Generally, we’ve found this repair option taking generally two weeks from the time the printer is shipped to Indianapolis, Epson’s repair depot.

Given the time to get the printer back and the various prices of Extended Warranty, we recommend either the on-site or SITA programs.  When a printer needs repairs, most customers do not want to wait 2 weeks to get their printer back; causing frustration and production problems.

According to our Epson Sales Manager for Epson, “the Extended Warranties include printheads.  Most other color label printer manufacturers consider printheads as consumable items, and need replacing periodically.  Epson Precision Core Technology printheads are designed to work for the life of the printer. If a nozzle gets permanently plugged, Epson will replace the printhead if covered under the Extended Warranty program.”

Learn more about the Epson Preferred Plus Extended Warranties here:

And on these printers, you can get coverage up to 5 years.  To confirm your Epson color label printer is still covered by an Extended Warranty or to purchase additional years of coverage, email here with the model and serial number.  We’ll confirm the current status of your warranty and the status of purchasing additional years.

You might find Epson’s official statement on the Preferred Plus Program of interest: 

Epson Preferred Plus extended service programs offer the one assurance customers look for most: peace of mind. It comes from knowing you have a dedicated partner who is there when you need them to quickly help keep you up and running—because we understand there’s simply no time for downtime. You can also be confident when a repair is necessary, your equipment will be serviced by an Epson® Certified Technician using genuine Epson parts. We know protecting your investment is important. That’s why we offer a variety of plan options to choose from, which provide predictable pricing and make it easy to manage costs. No one knows our products better than Epson Certified Technicians. If a repair is required, we’re here to make sure your product continues to function as an essential tool and help you minimize downtime.

 

Epson’s Extended Warranties are an important addition to your purchase of a color label printer.  This plan ensures your label printers are ready to work for you.  Contact us to learn more about Extended Warranties options on your Epson color label printers.

Guy Mikel

855-962-7670

info@colorlabelsolutions.com