Break-Fix

If you have an Afinia printer like the L801; or have an Afinia Label Finisher like the DLF220s, now Color Label Solutions provides break-fix service out of our Signal Hill office.

Danny, Grace and Tony; CLS Signal Hill Staff

Let me tell you two recent stories about our break fix capabilities.

Recently, a customer moved two L801 printers to a new location; without draining the printhead.  Although careful, the printers were a disaster.

L801; Covered With Ink After Moving

According to Danny Valles, Support and Applications Associate for Color Label Solutions, “When I first saw the printers, I was surprised how dirty they were.  Ink was underneath the print mechanism and behind the ink cartridges; and construction dust covered all parts of the printer.” 

L801 Ink/Dust Covered

L801 Ink Covered Printhead

To repair these printers, our team in Signal Hill disassembled the printers, cleaned everything, reassembled the printers and confirmed they worked.  Now both printers are back in production at our customer’s site.  Danny says, “I was surprised how good they looked and worked after our team’s effort given their appearance when I first saw them.”

In addition to our customer’s L801 printer, I sent our L701 demo printer to a customer.  After receiving the printer, the customer called to say it didn’t work.  When I visited, I found the printer had been broken in shipment.  First, the clamshell would not close as the bushing was bent.

L701 Bent Clamshell Bushing

Second, the output module was broken:

L701 Broken Output Module

Once I knew the printer as broken, I sent it to our team in Signal Hill.  Not only did our technician, Louie Phan replace the top hinge:

L701 Replacement Hinge

He replaced or fixed the other parts as well.

Louie And Repaired L701

Now the L701 is printing great!

L701 Test Print Output

In addition to printers, we recently fixed our used DLF220S Label Finisher as well.  We found the slitter rod/motor had been bent somehow.  Once we have the replacement part, Louie fixed it quickly.

DLF220S Slitter Blades

After wanting break-fix capability for Color Label Solutions for many years, I’m proud that we can provide this type of service directly; both on-site in Southern California; and depot repair to our office in Signal Hill.  If you have Afinia equipment that needs repair, contact us.  We’ll fix your problems.

Guy Mikel

855-962-7670

info@colorlabelsolutions.com 

Vendor Recycling Efforts

Recycling and sustainability have become important aspects in our society.  And given the role of labeling, these environmental issues are becoming a requirement in our industry. And our partner, Epson has a new recycling program that may make sense to you.

For North America, learn more here:

Kevin Carmichael, Manager, Environmental & Quality Systems, manages the Epson recycling program in the United States.  When asked about the recycling effort by Epson, Kevin says, “Epson has had active recycling programs for many years; our corporate, manufacturing, distribution, and repair sites maintain ISO 14001 Environmental certifications.  The goal of this program is to be a good community partner, providing products and services in an environmentally friendly manner.   We strive to close the loop so that products can be reused as much as possible and not be sent to landfills.

When ask what does Epson do with the recycled products, Kevin said “Epson America, Inc. collects the empty ink cartridges and sends them to a recycling partner that converts the material to an energy resource (an incinerator that uses waste to produce energy/steam to heat buildings).  The recycled hardware is sent to be disassembled into plastic and metal for reuse in other products.”

From my past experience, I understood this environmental effort by Epson is not only in the United States.  This effort extends to many countries in the work.  Learn more here: 

And it seems Epson is collecting a lot of products, keeping them out of landfills:

From the information inputted into the US-based recycling website, Epson produces a label for sending hardware to be recycled.

 

For ink cartridges, Epson provides an address to send for recycle:

Epson America, Inc.

Attn: Recycling Center

2350 Stafford Road, Suite 101

Plainfield, IN 46168

When asked about the future of the Epson recycling effort, Kevin said, “The EPSON Environmental Vision 2050 is to continue to take actions that will reduce the environmental impacts of products, services and within supply chains.  Epson is a member of the Responsible Business Alliance dedicated to industry supply chain corporate responsibility.”

Water Dispersible Label

In addition to Epson’s recycling effort, we announced the availability of biodegradable/water dispersible labels: 

https://colorlabelsondemand.blogspot.com/2020/12/biodegradable-labels.html

Based on previous work before labels, I’m a big supporter of “cradle to grave” responsibility of products.  Epson effort in recycling is a great step in reducing the environmental impact of their products.

Guy Mikel

855-962-7670

info@colorlabelsolutions.com